The Dragon Edge
The Dragon Edge is a comprehensive solution to give your company the edge it needs to find and keep satisfied US and English speaking customers. Our solution includes:
Host Your English Site in the US
The first step in reaching and maintaining US based customers is to have a website hosted in the US. This is critical for several reasons:
- Faster For Your Customers: If your site is hosted in China, it could load 10-20 times slower than if it were hosted in the US. A US based customer will see this ever time they visit your site. If your competition has their site hosted in the US, everyone will easily see this difference. Poor performance results in Poor Image leading to Poor sales.
- Allows US Customers to Find Easier: Did you know that if your site is hosted in China, major search engines such as Google, Yahoo, and Bing will list US sites before your site? To achieve a higher search engine ranking, your site must be hosted in the US!
- Chinese Site Can Stay Hosted in China: We can easily set up your US hosted site, so that your Chinese site continues to be hosted in China, while your English site is hosted in the US. This gives you the best of both worlds.
Professional English Translation
Over 90% of the English translations we see on Chinese company websites are very poor translations. In many cases, we cannot understand the message that is being conveyed in English. We believe this is probably due to either non-native English speakers performing the translations, or most likely, the English translations are being done using online translation tools. These translations will never win your company confidence, trust and ultimately, more customers.
Our professional English translations by native English speakers give your company:
- Increase Company Image
- Demonstrate Company Quality and Attention to Detail
- Increase Trust From US Customers
Professional US Based Image
We don't stop at just giving your company a good website, we go beyond that.
- US Based Phone Number: Most US customers will hesitate to call a China based phone number. There is a cost involved, and they never know if the person they reach will speak English. So we provide your company with a US based phone number where customers can call and at a minimum leave a message. Your voice greeting is in English by a native English speaker and instantly your customer feels they are dealing with a local US based company representative. With our different levels of service, we can add to this customer experience by providing your company with a live US based phone number that can be answered by your company representative in China, or with our highest level of service, we handle and take care of all of your US daytime phone calls, and work with you on how to best respond to your customers.
- Your Company Email Address: One of the simplest details and most often overlooked is your company contact email addresses. Anytime a US customer sees a sales, or customer support email address using a yahoo, hotmail or other free email accounts, they instantly recognize this as an unprofessional company. With the Dragon Edge solution, we provide you with any number of domain hosted email accounts that your company can use for any purpose you like. So rather than having your sales email address be This e-mail address is being protected from spambots。You need JavaScript enabled to view it。 you can use a professional email address such as sales @mycompany.com.
- Advertise on US Social Sites (Facebook, Twitter, Linkedin): We also recognize that promoting your company on US social sites is critical to increasing your site importance to search engines, and also understand that these sites are typically blocked by the Chinese government. So we will setup and maintain accounts on these important systems for you, and use them to promote your site, your products and your page ranging in search engines.
US Based Agent Services
Our highest level of service is to be an extension of your company to customers in the US. If giving your customers the highest level of support and satisfaction is critical to your company's future, but if opening and staffing a full time US based office is out of reach for your company, we can help.
With our Virtual Office Solution, we can staff a call center agent for your company and products. If calls come in for your company, we can answer simple product questions, and company information requests. You just supply us with your company and product information. If there are question requiring more details than we know, special pricing considerations, etc. we can take the message from the US customer, and we will email those details to your company in China. You can then have the option of returning the call directly to the customer, or forward the reply to us and we will contact the customer with their answers.
We become an extension of your company here in the US, for a fraction of the cost of opening a US based office, and staffing it with office personnel. This gives your company a more global, professional image, and you will not be considered as just another China based company.